Privacy Policy

Data Controller

pixelmaster Ltd is the data controller responsible for your personal data. We are registered in Cyprus with company registration number HE852369 and VAT number CY85214796X. Our registered address is Spyrou Kyprianou Street 70, 8063 Paphos, Cyprus.

Data We Collect

We collect various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information collected automatically through your use of our website.

Information You Provide

• Contact details including name, email address, phone number, and company information when you submit enquiry forms
• Business information such as company type, sourcing requirements, and project details
• Communication records including emails, phone calls, and meeting notes
• Payment information when engaging our services (processed securely through third-party payment providers)
• Any other information you choose to provide when contacting us or using our services

Information Collected Automatically

• Website usage data including pages visited, time spent on pages, and navigation patterns
• Technical information such as IP address, browser type, device information, and operating system
• Cookies and similar tracking technologies as detailed in our Cookie Policy
• Referral information including the source that directed you to our website

How We Use Your Information

We use your personal data for legitimate business purposes and only where we have a lawful basis to do so. How we use your information depends on the services you use and your relationship with us.

Primary Uses

• To respond to your enquiries and provide information about our services
• To deliver our beauty wholesale sourcing services and fulfil contractual obligations
• To communicate with you about projects, updates, and service-related matters
• To process payments and manage billing for our services
• To improve our website functionality and user experience
• To comply with legal obligations and regulatory requirements

Marketing and Communications

With your consent, we may use your contact information to send you marketing communications about our services, industry insights, and relevant business opportunities. You can opt out of marketing communications at any time by using the unsubscribe link in emails or contacting us directly.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With trusted service providers who assist us in delivering our services (subject to confidentiality agreements)
• With suppliers and partners when facilitating business introductions (with your explicit consent)
• When required by law, legal process, or to protect our rights and safety
• In connection with a business transfer, merger, or acquisition (with appropriate safeguards)

International Data Transfers

As we operate across Europe and work with international suppliers, your personal data may be transferred to countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your personal information.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information and enquiry details are typically retained for up to 3 years after last contact. Client project data is retained for up to 7 years for business and legal compliance purposes. Website analytics data is retained according to our analytics provider's retention policies, typically 26 months.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete personal data
• Right to erasure: You can request deletion of your personal data in certain circumstances
• Right to restrict processing: You can ask us to limit how we use your personal data
• Right to data portability: You can request your data in a portable format
• Right to object: You can object to certain types of processing, including direct marketing
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, access controls, regular security assessments, and staff training on data protection. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party services you access through our website. We use various third-party services to operate our website and business, including analytics providers, email services, and payment processors, each with their own privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us using the following information:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal data unlawfully. In Cyprus, the relevant authority is the Commissioner for Personal Data Protection. You can also contact the supervisory authority in your country of residence if you are located elsewhere in the EU.